Saturday 28 July 2012

Articles about Microsoft's 'down-fall' or are extant organization models relics?

An example source I have is http://www.vanityfair.com/online/daily/2012/07/microsoft-downfall-emails-steve-ballmer  I have seen some other URLs with a similar message - reflecting managing 'resources'. Er no folks, these are real humans. While this aspect may be a much more interesting, one to which most of us can relate immediately and instinctively, there just might be a deeper issue at play in that corporation.

That issue is, likely, not unique to Microsoft, or even non-governmental organizations. The issue, IMO, is that how do you you maintain a semblance of singularity (unitarian - using this not as a 'proper' noun or a collection of intents that converge) of purpose in a large and complex organization, where the broader objectives may result in conflicting goals.

In the past, I had the privilege of having a fairly senior person at Microsoft open up, and tell me that the fundamental issue at MS was that it was not 'one' company. I interpreted this with the qualification "... others see MS as one company....". This was many years ago, and I still think that qualifier is valid. My guess is that many of the little few who read this blog will agree with this interpretation -- perhaps after a bit of reflection and a word replacing re-search aka googling.

It may be interesting to posit this with the problem faced by many national governments - since the economic climate is bleak, many are easy targets for blame, especially the incumbent majors, or those deemed to soon become.

While we may easily get into pedagogical arguments of private vs public vs governmental orgs being unable to fix things, it is possible that something fundamental has changed / is changing in expectations at the individual level (or a small 'filial' group) that larger models of organization - governmental or otherwise - are unable to handle.

--
mgh




Wednesday 11 July 2012

Worth seeing!

http://www.youtube.com/watch?feature=player_embedded&v=bKZu70ukkBQ 

Effectiveness of distributed organizations

Recent experiences have led me to think that in geographically distributed organizations / teams, it is not the process or systems to identify accountability that is among the primary factors for success.

Rather it might just be trust. Trust develops along multiple axes. Perhaps the primary one is via communication - whether resulting from face to face interactions or through various technical solutions.

Lately I have found the former more effective, though in the past I have been able to be effective working with people spread across continents who I rarely, in some cases never, met in person. In the latter case, I was working for an academic organization, and even there the legal office would be seen an impeding factor in allowing staff to collaborate freely. But we chugged along regardless. I have also seen effective success in smaller organizations.

In at least some cases, teams that may be considered 'remote' - in that they are removed from the primary markets for a product/offering - see themselves in the function of optimizing operational efficiencies. This seems to lead to primary metrics such as reducing attrition and expanding head count without concern for how these may meet fundamental business objectives.

My question is how to make the effectiveness of remote team scale. Communication will always be variegated for many diverse reasons, and extended in person interactions are one way to addressing the communication problem, but it may not always be seen as cost effective.


All & any thoughts are welcome.

Cheers

--
mgh